Possible solution
My phone
isn’t
charging.
The charger and the phone
are not properly connected.
Securely connect the charger
to the phone.
The charger is not properly
plugged in.
Ensure that the charger is
plugged in correctly.
The battery may be too hot
or cold.
Allow the battery to return
to room temperature before
charging.
My phone
isn’t
making/
answering
calls.
The battery is not charged.
Charge the battery.
The signal strength is poor.
If you are indoors, move
toward a window.
I can’t listen
to my voice
messages.
You don’t have voice mail
service.
Call your wireless service
provider.
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Reference information
21
I can’t listen
to my voice
messages.
(continued)
You have not set up your
voice mailbox with your
service provider.
Call your wireless service
provider.
You have not saved your
voice mail number in your
phone.
Refer to “Set up your voice
mailbox” on “Set up your
voice mailbox” on page 27.
The voice mail number you
have saved is incorrect.
Call your wireless service
provider.
You have forgotten your
password or are entering it
incorrectly.
Call your wireless service
provider.
My call
does not go
through.
Your phone may be turned
off.
Verify that your phone is on.
You may be outside your
service area. No Service
appears on the screen.
Verify that you are in your
service area.
You may have call
restrictions set on that
phone number.
Verify that the number does
not have any restrictions on
it. See “Restrict calls” on
page 59.
Your phone may be locked.
Refer to “Protect your phone
with phone lock” on page 56.
You may need to dial a’1’
and/or an area code with
the number.
Call your wireless service
provider for dialing rules.
Problem
Possible cause
Possible solution
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